Popeyes
Jambalaya Order Replaced With Chicken Sandwich, Dirty Store

On March 7 at 8:00 pm I went inside Popeyes Chicken. The place was unkept even though they had 4 employees one hour before closing. I started to leave but thought I would give them the benefit of the doubt. I looked over the menu and pictures on the board and ordered the Jambalaya.

When I returned home, they had given me a chicken submarine sandwich??? I called the store. They told me they did not sell that item and said the register rings up as Jambalaya. I asked to speak to the manager. I asked for a refund, and they told me to drive the sandwich back to the store, which was closing in 5 minutes. They said that to receive a refund I would need to save the sandwich and bring it in, even after they admitted they gave me a substitute without my approval. I asked for the manager's name and the corporate number twice. I still have no clue what she rattled off, so I am resorting to the internet. Did I mention the place was dirty?

I agreed to take 3 breast pieces since they were waiting on dark meat chicken, and because I felt sorry for them having approximately 30-35 breast pieces sitting out 1 hour before closing. Like they say, nice guys finish last. I just bought a house in the area and am disappointed that I will not be back.

Company: Popeyes
Country: USA

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