Santander Consumer USA
Poor customer service

I'd an automobile which was initially funded through HSBC which was offered to Santander after spending the mortgage down I obtained an email declaring that I'd obtain my launch of loan within thirty days of 7/24. After waiting over 30 times I still hadn't acquired the paperwork. I named and talked having a consultant who explained they might send one-out. Waited again, nevertheless no launch of loan. I called again, after about thirty days but still no launch I named and was informed they might send one-out and also have one faxed in my experience. You got it, NO fax or sent content. I called once more today and was informed that because it have been more than 30 times that I currently needed to undergo a web site and spend a charge. Makes me truly wonder if it was not that which was happening all-along, to obtain me to possess to pay for a charge to obtain my launch of loan. Oh so when I requested to talk to a supervisor I had been informed that no body was accessible and also to call-back within an hour. I've settled a large number of bucks through the years I am not spending anymore once I eventually got the criminals reduced.

Company: Santander Consumer USA
Country: USA

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