Bank of America
Unauthorized Online Business Suite Service Fees Charged Without Notice

Bank of America initiated without notice a $10 and a $15 service that appeared on my account as "ONLINE BUSINESS SUITE DIRECT PMT SERVICES ONLINE BUSINESS SUITE ACCT MGMT SERVICES"

They charged me a total $45 ($10-15 each time) until I googled this online and realized what was going on. I chatted with a BoA representative, he claimed that "The fee was due to the enrollment to Business Suite Direct." This is a service I never enrolled in. Then he further wasted my time saying I had to call their Business Department for a concert of bureaucracy.

I have been a customer with BoA for 7 years, I have multiple savings and a business account with them and this is how they express their gratitude. I am glad I moved my money to a credit union. These guys are a ripoff.

Company: Bank of America
Country: USA
Site: bankofamerica.com

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