Bank Of America
Assess Unauthorized Service Fees

I am a sole proprietor. I have a business account with Bank of America.in August I took a close look at my online banking statements and noticed that B of A was assessing three separate fees on my business account: Online Business Suite Direct PMT Services ($15), Online Business Suite Invoicing Services ($10), and Online Business Suite Account Management Services ($35). Normally, the online service are free, but these charges were all related to online premium services that I would never use.

For example, they allow me to send invoices to customers and send paychecks to employees automatically. Well, I have no employees and I invoice all my customers by email. Apparently, BofA had been assessing these fees since April (for five months). When I spoke to an agent, he quickly reversed the fees, which had come to $175 over the five months. But I asked him, "How on earth did I ever sign up for these services?" He didn't seem to have an answer.

The best answer that he and another service rep I spoke to could offer was that I somehow inadvertently signed up for these services back in April. "Do you have any record of my doing this?" I asked. Apparently, nobody had any record. It seemed as much a mystery to them as it was to me. I can't imagine ever signing up for $35 a month in services that I would never ever use.

Company: Bank Of America
Country: USA
State: California
City: Beverly Hills
Address: 8760 Wilshire Blvd
Phone: 3102894203

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