American Express Delta Credit Card
Misleading Upgrade Email Led to Second Card Approval

I am a Gold Delta Amex customer who received two emails recently offering to upgrade my current Gold card for better benefits and additional mile for usage. To make this story short, what the links actually do is to get another card approved for you so that you have TWO cards. What they don't tell you on line is that my GOLD card benefits had been improved and that I didn't need to do anything to get the new benefits. Now I will have to cancel the account so that there will be two reports to the credit reporting agencies which affects my credit negatively. I have spoken to three different departments at AMEX and none of them can help me for 24 hours. I have to call a fourth department tomorrow to cancel this card. All because they could not just write an honest email to current good customers telling them that they were getting better benefits. No, they had to write a very misleading email to get the customer to apply for another card rather than applying for an upgrade. I asked to be transferred to a supervior who could rectify the situation today, and was told that no one in AMEX could work on this until 24 hours had passed. Totally unsatisfactory.

Company: American Express Delta Credit Card
Country: USA

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