Capital One Credit Card Company
Charges Continued After Payoff and Supervisor Assurance

1. Walmart charged my cap one card 7 times for a gift card. I got one card only. Between the two companies the charges were reversed, dropped, reapplied and even reversed charges that were valid. I ended up paying over $400.00 that were not corrected just to pay them off and get rid of Cap One. 2. I wanted to transfer a balance to Elan Financial. Instead, Cap One charged my account instead of the other way around. (without my permission) Took forever to get this straight. My banker and I called many times and were hung up on. I have tried unsuccessfully to rid myself of this horrible company for months. 4. Spoke to a supervisor and asked "what can I do to make you go away?" She said you must pay all the charges which were the bogus $400 dollars. She stayed on the line while I was transferred to someone who could take my payment and close the account. Never happened. I still receive statements in the mail with additional charges and when I call they tell me the account is closed. I still have access to my "closed" account on internet. I have called repeatedly to tell them to take my information off internet and they will not receive further payments and to in ALL actuality close my "closed" account. I was told that some of the charges were to Experian. Experian acct. Is closed and they denied being paid from the Cap One acct. For any services. So the charges are for what I do not know but will not pay them one more dime. I have never dealt with the likes of this company and their unethical practices should not be allowed to continue.

Company: Capital One Credit Card Company
Country: USA
State: Utah
City: Salt Lake City
ZIP: 84130-0285
Address: PO Box 30285
Phone: 18009557070
Site: capitalone.com

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