Vanderbilt Mortgage and Finance, Inc.
Harassing Call on the Third Before Any Late Fee Applied

I recently purchased my home from Clayton Homes in South Boston, Virginia. I was promised a fully furnished EHome by the dealer. They tried to renege on the offer until I refused to sign the closing papers until I got my furniture. I should have run the other way then.

I made my first payment by money order on the 3rd of July. This month I was late because of an unforeseen expense. On the third of August, I received a phone call from Drew with Vanderbilt and he proceeded to yell at me that my payment was late, I was due on the first. I asked him why is he calling me and the late fee hasn't even applied yet.

He stated that late fees are not applied until then as a courtesy to their customers but he was anything but courteous during the entire phone call. I was threatened, called names and laughed at by a so called supervisor.

I informed Drew that I would double my payment on the first of September which is not a problem for me, but after reading these complaints, I am nervous that this is just the beginning of a horrible 15 years. I will be sending my future payments by money order certified after I make a copy of them from now on. I would love to get out of this mortgage with this company, I have been harassed one time too many and not one time was I told that our call was being monitored and recorded for quality assurance purposes. This tells me you don't want a record of what you say.

If there is a class action lawsuit, I want in.

Company: Vanderbilt Mortgage and Finance, Inc.
Country: USA
State: Tennessee
City: Maryville
Address: 500 Alcoa Trail
Phone: 8653803000
Site: vmf.com

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