Westlake Financial
Automatic ACH Payment Setup Failed Repeatedly and Triggered $25 NSF Fees

I have been dealing with these people for 5 months now trying to set up an automatic payment from my checking account, so far they are 0 for 5, there service dept sucks and it takes an act of God to talk to a supervisor. It started out by me being charged $5 everytime I made a payment using debit card so I decided to use ACH signed up online and as far as I knew it was all set.

I checked my account when payment was due for three days after and still nothing so I called them. They said it was rejected due to NSF which I thought to be very strange seeing how I have overdraft protection on account, so I had her read the numbers back to me they were missing the account numbers in the middle of my account, seeing how payment was late I again paid with my debit card and got charged $5 convenience fee!!!

Then I get my statement and they charged a $25 NSF fee!!! Another round of phone calls and it was supposed to be all set again but wait for it... Wrong it was still screwed up and again a $25 fee. How hard can it be for a Financial Institution to set up an automatic payment I pay all my bills online and never had this problem or been charged a $5 'convenience fee"

Company: Westlake Financial
Country: USA
State: California
City: Los Angeles
Address: PO Box 54807

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