Carnival Cruises
Unauthorized charge to my checking accout by carnival!

I booked a Cruise through Priceline for and 8 Day western carribean cruise for me and my parents. I charged the deposit to my debit card, and then we all were to pay our own way. The Final payment was due by 4/19/10, so on 4/16/10 my father paid the remaining amount with his debit card online which was $1390. A few days later I go to withdraw money from the ATM for my account and I see that I am overdrawn for almost $1600. I call priceline and speak to one of the agents, and she says that she see the payment and verifys that it is my dad's debit card. Then she calls carnival, and they said that beacuse the payment sent was "future payment" that they charged my account instead because they had my account information on file. I never authorized any other charges for my parents cabin on my account. Carnival agreed to reverse the charge which takes 24/48 hours.in the mean time my checking account is overdrawn, I have no access to any money, and carnival is refusing to pay any overdraft fee I incur because of their mistake. They also refuse to speak with me directly because I booked through a travel agent, and will not speak to me about this matter unless I have my tavel agent on the phone with me. I filed complaints with every agency I can possibly could, but they need to take acocuntability for what they did. They should be paying the overdraft fees, and I feel I derserve more than them referring me back to my travel agent.

Company: Carnival Cruises
Country: USA
State: Florida
City: Miami
Site: carnival.com

  <     >