Portfolio Recovery Associates
Collector Sent Wrong-Person Letter and Threatened Lien on Property

I recieved a letter from this company on Saturday and wanted to call but their offices were closed for the weekend. I did however get on the net and aquire a number fo M.B.N.A. America Bank.

They were able to look up my old account, it was payed in full and I had cancelled it several years ago. I gave them the info in the letter Potfolio Recovery had sent and they were quickly able to tell me who really owed the money, state they were from and amount. When I called Portfolio Recovery Donna L. Barber started on about who I was, where I worked, my s.S.#, my house morgage and so on... When she finally shut up to take a breath I let her know she did not have any of her info correct. Then she wanted me to tell her my tele# and other info I told her no way that was happening.

She was rude, uncaring and unhelpful... I ask for her Manager... I then got the same treatment from her with threats of slapping a lein on my property etc... Threatening me. This company really needs slapped down and made accountable for their actions. This account is still pending. This problem could also deal with poor info from a skip trace company that they use.

Would it have been that difficult for them to have said thank you for the call, we will follow up on this? Or is it proper procedure of Portfolio Recovery Associates to treat honest people with total disregard. Unfortunately it will take an act of congress to limit abusive nature like this.

Company: Portfolio Recovery Associates
Country: USA
State: Virginia
City: Norfolk
Phone: 8007721413
Site: portfoliorecovery.com

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