American Education Services
Student loan servicer misapplies payments and adds late fees

AES is horrible. I borrowed money from AES to finish my college education and as a supplement while I was student teaching. It seemed like a good option at the time. I began paying on the loans a bit at a time, when I could, while I was in school... Then I finished school and unfortunately had to take a job (at an alternative school) well under the pay scale of a traditional public school teacher.

Regardless of my financial situation, I scrape together what I can, and my two AES loans are paid each month... However, I still get harassing calls and late fees. This happens every month, no matter what I do. They keep "mis-applying" payments, and despite the fact that I have proof that the checks were received and cashed in time... I have acquired late fees.

Earlier today, after receiving about 6 calls (I was at work and could not answer), I was able to answer the phone at about 7 o'clock... The representative was extremely rude and abusive... I explained that this happens each month and I am frustrated, etc... She insisted that I was lying and stated that I owed them for a late payment... I asked to speak with a supervisor... That was not going to happen.

I went round and round, and despite the fact that I quoted the information from my bank statement (proving I paid), the woman became more abusive. It is not good practice to harass customers even if they are late. Since my payments have not been late, I am even more disgusted. I wish they would pass a law that would allow people to completely dismiss private loans, just so these people could go out of business... For lack of a better term... They stink!

Company: American Education Services
Country: USA
State: Pennsylvania
City: Harrisburg
Phone: 7177201500
Site: www.aessuccess.org

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