Equifax
Billed After Requesting Cancellation and Refused Credit for March

Equifax is a rip off - they make it impossible to cancel the service. They charge for service they don't provide, and they won't let you cancel the service without spending hours on the phone with them. Further they would not let me cancel my wife's service without her being here to speak to them even though it's paid for with my credit card and I have all her details with me.

I called in January to cancel, and they kept the service active despite my request to close it down, they said since I had already paid that it would not cancel until the end of the billing cycle - which is the 22nd of the month.

I just got my credit card statement and find out they billed me again for March. My statement shows the amount billed on March 22. I called right away - today is the 21st of April, and I find out they billed me today for the next month. I pitched a fit and they agreed to issue a credit for the April billing - how considerate of them but refused to credit the March billing. They further refused to do anything about my wife's account. It's not big money but its totally unfair. They should make canceling the service as easy as signing up. If the service was of any value - they would not need to suck you in like this.

Company: Equifax
Country: USA
Phone: 8666402273
Site: equifax.com

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