Bank Of America
Overdraft Reported to CHEX as Charge-Off After Payment Plan Completed

After an overdraft, that was my fault, on my checking account, I worked out a repayment plan with Bank of America. When I went to make the first payment, the account had been frozen (in BofA speak it's Post No Transactions). I called the rep I had been dealing with in the BofA office in Arizona, and was told he had left and I would be contacted by a different rep.

3 weeks later I was contacted by a rep from Brea CA (Ms. C. Gregory) who told me that she would unfreeze the account to allow me to make payments to clear the overdraft. I made the payments she and I set up, paid off the overdraft, and received a letter from her on BofA letterhead acknowledging that I had paid the overdraft in full.

You can imagine my surprise when I went to open a new account at a different bank and found that BofA had reported the overdraft to the CHEX system as a "charge-off" just days before sweet helpful Ms. Gregory assured me that I could clear things up by paying off the overdraft. When I called Ms. Gregory about the CHEX report, I was informed she was no longer there and that I needed to talk to Ms. Gregory. Sounds familiar?

I contacted Ms. Gregory and she told me that she could not control what some other department did, and that once the report was filed BofA would not retract the report. Ms. Gregory advised me that any bank should accept the letter she sent me as proof the issue was cleared. I tried this at 4 banks, all of which had the same "no way" policy.

The only good news out of this is that I found Washington Mutual, an organization that apparently allows and encourages thinking, and once the letter from BofA was presented, they opened an account for me.

I am not sure if the CHEX report is still there, but I have talked to a number of people since then who have all experienced the same kind of unfair reporting.

Company: Bank Of America
Country: USA
State: Nevada
City: Las Vegas
Address: P.O. Box 2276, Brea, California 92822-9838

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