Hawaiian Airlines
Cheated me with false advertisemet

What Hawaiian Airlines offers on their website is a scam and I am surprised that an airline is obviously able to commit false advertising without having to take responsibility for it.
This is what they are advertising on their website:
N E W! Combined Dollar / Miles Flights You can now book award flights by redeeming HawaiianMiles for one way and paying for the other.
Just log in to your account then visit the booking tool and select "Miles" in one direction and "Dollars" in the other direction.
* Offering More Flexibility with Your Miles * Making Award Travel Even easier to Reach * Log in to your HawaiianMiles Account to view This Option
After I transferred about 40,000 points from my Amex account into my Hawaiian Miles account I tried to use this option and found out that it would not work. For a return ticket I would have needed at least 120,000 miles but I had only 95,000 miles on my account and was planning to pay one leg with 60,000 miles, the other one in cash. Each time when I switched on leg from Dollars to Miles the other leg would switch as well. I called their CS and their answer was "Sorry for the inconvenience but this only works on specific routes, we are not able to do this manually for you.
My "Hawaiian Miles" are going to expire in a few months and again, i was not able to use them. For the 40,000 points that I had transferred from my amex account I had spent roughly $ 40,000.- and I could have ordered some gift cards instead. I feel that Hawaiian Airlines cheated me.

Company: Hawaiian Airlines
Country: USA

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