American Family Insurance
Complete lack of customer service Internet

While I was attempting to help a customer reconcile the amount of money still owed to her from her property damage insurance claim (our invoice was paid in full - this was strictly as a customer service endeavor), I contacted her insurance company - American Family customer service - via telephone.

Initially the customer service rep was polite enough but when I offered to send over the sign authorization form allowing them to discuss the account with me, he got snippy and refused to accept WRITTEN, SIGNED authorization.

Then he repeatedly (over 5 times) refused to allow me to speak with a supervisor to clarify what authorization they required.

Extremely bad customer service - you would think they would care more about their own clients!

Company: American Family Insurance
Country: USA
Phone: 8006926326
Site: amfam.com

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