Capital One Bank
Secured Card Never Activated and Deposit Not Returned

I sent my own 1000.00 dollars for a secured credit card with Capital One. I got my card in the mail and called to activate it so I can use it they wouldn't activate it. I asked why they transferred me to the fraud department and I verified all the information they wanted. I asked them to turn my card on they said ok but never did it. I called back in a few days and they said they had an identity issue and sent me to the fraud department where I once again verified everything again. They still didn't turn on my credit card so I called back in to close my account and have them send the money back to me they said they couldn't do that. I asked why and they didn't answer me instead they hung up on me. I called back in a few days later and asked them to close my account and send my money back they said they can't do that. This time they asked me to fax in a bank statement which I don't have to do but I did it anyways and they still didn't turn on my card or send my money back. I have been going back and fourth with them for over 3 months now and they still won't give my money back. I filed a complaint with the FTC. They just like to steal peoples money and do whatever they want too. That is my own hard earned money I told them.

Company: Capital One Bank
Country: USA
State: California
City: City of Industry
Address: PO Box 60599
Phone: 18009557070
Site: capitalone.com

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