American Express
Gold Card Cancelled Despite On Time Payments And Decent Credit

Hi. My American Express gold card was summarily canceled this weekend (despite payments being made on time, decent credit report, etc.) and in searching for similar occurrences I have alas found too many others who've had this experience (though not in recent months). I've been through three "service" reps, via email through the site and via its @askamex Twitter account to try to get an explanation and there's been nothing other than a vague comment about my credit report being in disarray (I bought one, and it ain't).

So these questions remain:

*Is there a way to reach a real person who has the power to at least discuss the account with me?

*My member rewards points are frozen. Are they lost (I've heard yes in some places, no in others, and you can buy them back from still other hapless victims).

*What's the impact on my credit report if Amex cancels me without a good explanation?

I welcome any advice you care to offer. This is, dismayingly, a rather common ploy that AMEX is using and I can't for the life of me understand what it's up to. But I'd like to get it resolved and appreciate any and all input.

Company: American Express
Country: USA
State: Texas
City: El Paso
Address: P.O. Box 981540
Phone: 18005284800
Site: americanexpress.com

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