BB&T Bank
Withdrew my CD because of no returned phone calls on the new rate. Then received excessive changes on my other accounts

After banking with this bank for 27years, my 33K CD was coming due. I called the number on my statement. Was told a Mike Eudy would get back to me. 2 days later I again called, this time I did speak to Mike. He said he would have to look into the rate for me and would call back. It is now 7 days after maturity. I again called. Told he was busy would call back. Told the girl to make sure that CD didn't roll-over, I was taking my money out of this bank.

When I got my check the lady said it would change my accounts but she would make the changes and everything would be fine. I have 3 other accounts a 5K CD with them.

When my statements arrived on 2 of the accounts there was a $30.00 service charge. 1 acct. Had a balance of $2,770. The other $287.00 plus an overdraw of $20,000. On it. No explination was given on the charges except that the accts. Had not been changed at all.

Colette McMurray who we saw on Monday, said they should have been changed. Well it's too late $60.00 down the drain.

Both my husband & I are senior citizens and business leaders in our community and we sure wouldn't have any business if we treated our client like this.

I have removed my business acct., a rental acct. An escrow acct., personal checking, saftey dep. Box, savings acct. And 1 CD.

I will miss the tellers that I have know for years. The management not one bit.

Company: BB&T Bank
Country: USA
State: North Carolina
City: Charlotte
Address: 11425 Lawyers Road

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