Santander Consumer USA
Cleared check not posted to account after dealership paid off loan

I purchased a Jeep and was financed with Fifth Third Bank. They sold my account to Santander Consumer USA. I canceled my GAP and warranty to get my payoff lower so I could trade in the Jeep for something more economical. The dealership issued the payment to Fifth Third Bank on 7/1. When I called Fifth Third Bank to ask whether they would forward it to Santander, the bank representative told me there was nothing they could do with the check, and neither could Santander, because it was payable to the bank. So I called the dealership, and they kindly stopped payment on that check and issued another, payable to Santander, on 6/16. They mailed it to Santander on 6/16. It cleared the bank on 6/28.

No one can find this payment, and it certainly is not posted to my account. Santander keeps asking for a copy of the check, front and back, before they will even attempt to search for it. The dealership lady tells me to wait until next week, and she will request a copy of the check, front and back, because their employee is trying to close month-end and... she "doesn't want to bother her." Oh my God. I only agreed to wait until next week to start the process of getting the check copy because I don't want to make that dealership lady angry with me. Then I may never get what I need to show Santander. Meanwhile, Toyota is waiting for the title. This is horrible customer service at a 360-degree spin. I guess I should be prepared to get a lawyer.

Company: Santander Consumer USA
Country: USA
State: Texas
City: Houston

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