Santander usa
Has not posted the Payment and it cleared the bank

I purchased a Jeep and was financed with Fifth Third Bank. They sold my account to Santander Consumer USA. I canceled my GAP and Warranty to get my payoff lower so I could trade in the Jeep for something more economical. The dealership issued the payment to Fifth Third Bank on 7/1. When I called Fifth Third Bank to ask them if they will forward it to Santander, the banking representative told me there is nothing they can do with the check and neither can Santander because it's payable to the bank. So I called the dealership and they kindly stop paid that check and issued another payable to Santander on 6/16. They mailed it on 6/16 to Santander. It cleared the bank on 6/28. No one can find this payment and it certainly is not posted to my account. Santander keeps asking for a copy of the check front and back before they will even attempt to search for it. The dealership lady tells me to wait until nexct week and she will request a copy of the check front and bank because their employee is trying to close month end and... She "doesn't want to bother her..." OH my GOD. I only agreed to wait until next week to start the process of getting the check copy front and back because I don't want to make that dealership lady angry with me. Then I may never get what I need to show Santander. Meanwhile Toyota is waiting for the title. This horrible customer service at a 360 degree spin. I guess I should be prepared to get a lawyer.

Company: Santander usa
Country: USA
State: Texas
City: Houston

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