Liberty Mutual Insurance
Quoted rate doubled after sales rep error on application

I went on a website and entered my email address requesting car insurance quotes. Liberty Mutual is the only company that responded. They quoted me MUCH less than other companies had quoted me around the same time. I called the sales rep, Patricia Bott, and questioned the quote. She assured me that EVERYTHING had been looked over and I would pay only $92 a month for car insurance.

I took a small loan to pay the premium and started the policy with Liberty. I never received a bill the first month. I received a bill the second month that said I owed $87. I called my sales rep again and asked what happened. She said my policy had been reviewed and that I only owed $87 every month from here on out. I was so excited! I had previously had Allstate, who charged me $160 a month, so this seemed too good to be true!

And To Good to Be True, it was...

I received a bill in December from them for $156. I called again and asked what had happened, this time I was told that my account was payed up and that was a billing error. I didn't owe anything for December! I was told at this time that my policy had been re-written and that my next bill would be correct. I received my next bill for $156 again. I called again and was told that I lied on my application and that my policy had to be rewritten and the amount had gone up, from $87 a month to $160! Well, by now, I was LIVID. I called and spoke to another lady, lost my temper when she couldn't answer any of my questions and hung up on her.

I called again and demanded to speak to a manager. I left a message since he was not available. He called me a week later and said that I HAD NOT lied on my application, that the error was on the part of my sales rep, Patricia Bott. So, for Liberty's error, my monthly insurance payment nearly DOUBLED and there is nothing that they would do about it...

Oh, but they did offer me a gift certificate to Applebees', which I politely told them to shove up their a$es.

This whole ordeal lasted 3 months until I found other coverage. The employees at Liberty were not able to answer my questions when I called them, and if they did answer them, they answered them wrong or lied. They knew that they were in the wrong, but tried to blame ME for it. They avoided returning my calls in a timely manner.

This is a horrible and deceitful company to do business with. I highly recommend that anyone that gives them business seriously rethink that decision, it might end up costing you...

Company: Liberty Mutual Insurance
Country: USA
State: Missouri
City: Blue Springs
Address: 1705 Southwest State Route 7
Phone: 8162289997

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