Allstate Insurance
Claims-free 20 years, then learned of cheaper second tier

After having been a loyal and claims free Allstate customer for 20 years, I began to search for more competitive auto rates, feeling that mine were just out of line. When I contacted my local Allstate agent, I was advised that I "might" fit into a new "second tier" policy program that could lower my premiums.

As luck would have it, I did fit into this tier, and it proposed to lower my rate quite a bit. Sounds good on the surface, doesn't it? But wait...

I began to wonder just how long this second rate has been around and how long I have been overpaying by $300. My agent tried to put a spin on his story to calm me down, saying that they cannot offer this rate without the customer's consent (you need my consent to save me money?), and that it is my responsibility to check on my own rates (that's funny, I thought I had an agent for that). My call to 1-800-ALLSTATE was even more smoke and mirrors.

To make a long story short, I am now an ex-Allstate customer (thanks a lot, AIG!). I encourage anyone out there still with Allstate to contact your agent and see how long you have been overpaying, before the "good hands" choke you!

Company: Allstate Insurance
Country: USA
State: Arizona
City: Mesa
Site: allstate.com

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