Capital One
Annual fee and late charges despite promised waiver on closing

On January 8 I called Capital One Cards to close my account. I spoke to a rep who said an annual fee would be waived If I paid my balance in full before Jan. 18. Payment was made and posted to the account prior to Jan 18.

Two month later I receive a bill stating that I have two late charges and the annual fee was never waved.

Isn't this theft?

Company: Capital One
Country: USA
State: Virginia
City: Richmond
Address: P O Box 85147
Phone: 8009033637

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