Santander
Repeated Cell Calls to Non-Customer Listed as Reference

Santander apparently asks for references regarding loan applications and then calls those references when they cannot get a hold of the actual applicant later with regard to loan payments.

I have received more calls than I can remember because my friend has placed me as a reference on his application. I have no relationship to this loan, he merely placed me as a reference contact. He did not ask my permission but probably thought this would be treated as any other references request where one initial call would be made to ask questions prior to granting loan etcetera; not used as a harassment technique later.

I have asked Santander to stop calling me after some unremembered initial number of calls and stated that I did not give permission to my friend to give my number which is a Cell-Phone and revoke any right they believe they have to call me by virtue of having been listed as a reference and any implied acceptance of calling me due to having answered politely prior without complaint.

I have also stated that to my knowledge FCC frowns on placing calls to a person who has expressly requested not to be called with regards to a cellphone. And I have still received 2 calls since then, though I thought I has successfully been removed from their computer as a valid contact for my friend.

The person on both of those later calls was much less polite than anyone that called prior. This last call when I stated what I have stated above, he interrupted several times and dismissed any obligation to stop calling me, mentioned that my friend made this issue between me and santander, by leaving my contact information with them and left the suggestion that I should take it up with him instead of them.

He implied that he could and would continue to harass me until I could get my friend to contact him. He dismissed any illegality in harassing and threatening continued harassment of me - both a non-customer and a person receiving these calls unwillingly via cellphone for which I'm incurring a charge - and then hung up on me when I asked for his name and to be transferred to a manager.

I looked up a number online and spent the next couple hours trying for the second time to be 'successfully removed' from their computer system. Hope this last time takes...

Company: Santander
Country: USA
Site: santander.com

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