Wells Fargo Bank
Overdraft Fees Piled On and Fees Continued After Trying to Close Account

Although I assume ultimate responsibility for the math error which caused my original overdraft, Wells Fargo seems to take sheer glee in piling on all kinds of fees. Instead of just one overdraft charge they order the checks to get the maximum amount of charges. The fees are $25 to $30 sometimes on checks as low as $5. These debits then cause more unexpected overdrafts and fees and when you finally receive an overdraft notice a week later, it's too late.
My fault ultimately, yes, but do I get to charge my bank $100s in fees if they make a math error?

Disgusted with Wells Fargo and unhappy with their customer service, I resolved to take my business elsewhere. I proceeded slowly and carefully, running two accounts simultaneously, making absolutely certain that everything had cleared and the balance was down before closing my Wells account.

For two months I observed my account which retained a balance of about $20, surprisingly there were no monthly fees ever assessed. I decided to buy stamps from their ATM to get the balance nearer to zero and then would see what I had to do to close the account officially. This left approximately a $4 balance in my account. I was surprised on my next statement when I had been (arbitrarily?) assessed a $8 monthly service charge which had left me with a negative balance of about -$4. There were no instructions or warnings of possible additional fees. I didn't receive any overdraft notice. I assumed the account would be closed, as had been my experience with other banks, when the service charges had eaten up any remaining balance.

I was flabbergasted the next month to receive a statement with a -$32 balance. I was charged numerous fees, including several $5 per day fees, with no notice during the month. I called them and was informed that I must now pay this amount before they will close the account, and presumably rack up more and more fees if I do not. Their infamous customer service informed me that they would not reverse any fees as they had followed Utah law and they were not in error.

Company: Wells Fargo Bank
Country: USA
State: Utah
City: Salt Lake City

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