PayPal
Account Reopening Denied After Paying Chargeback Amount

My business collapsed back in 2010, and I closed my PayPal account at that time. I am now re-launching my business and wanted to start using PayPal again. I called PayPal to reopen my account and was told that there had been a chargeback after I had closed the account, and that if I paid the amount of the chargeback, my account would be reopened. I paid them the amount and waited over two weeks, and they did not open the account.

I called them today, May 18, and asked them why my account had not been reopened. They told me that my account was too "risky" because of 1 chargeback that happened without my knowledge while the account was closed, and that I would never be able to use PayPal again.

I told them that the customer service agent I spoke with first had told me that if I paid the amount "owed", my account would be reopened. She did not care about that. I am now pursuing the matter with this site, the BBB and other routes, and I will also be using one of their many competitors instead of doing business with them. I know that their competitors will be glad to have me.

Company: PayPal
Country: USA
State: California
City: San Jose
Site: paypal.com

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