Cell phone
Terrible customer service

This criticism worries T Mobileis misunderstanding of providers and customer support. I've At-Mobile mobile phone with prepaid minutes. On 3/29 I included moments to my telephone. I had been informed $100 might purchase 1000 minutes and that I might also obtain a 15% reward of moments. The 1000 moments were added to my consideration however the 15% bonus moments weren't added and also have nevertheless not been included. After I asked nowadays why the reward moments hadn't been included, I had been informed they're instantly added plus they ought to be there. Following a 15-minute dialogue using the T Mobile reprensative I had been informed to contact customer support. I named customer support and after about 10 minutes I eventually spoke to some person (Emanuel) who explained my $100 bought just 850 minutes and also the 1000 minutes put into my consideration involved the reward units. Because it was not what I had been informed I asked this solution and was informed I'd link the

Company: Cell phone
Country: USA
State: Kansas

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