Chase Home Finance LLC
Loan Modification Trial Payments Followed by Denial and Backpay Demand

We have been playing this modification game with Chase since March and it is now November. We did the trial payments, and paid them on time every time. After all of that we have been told we were not approved and owed the backpay. There only solution was to keep reapplying for the same program instead of offering us options. We did this about 6 times with no real help. We are now being told we owe over $25,000 in backpay and fees! I just went ahead and hired American Residential Law Group to help us fight this battle. We were not behind until Chase told us to temporarily pay less all these months saying they would help us in the end. They give you a lot of false hope! I have heard good things about ARLG and so far so good. I am hoping that within a few months they can help us actually get our loan modified. I have heard success stories by many, and am hoping they come through for us. I would recommend anyone else playing the game with Chase contact ARLG as well. Chase is not helping anyone they are actually making people get further behind then taking their homes and ruining their credit in the end. I also had a problem every time I sent them documents I was told they had everything they needed. When I would call back to check our status they would say the same things were missing that I had sent weeks before and had faxes as proof they were sent. I can not wait to be done with this modification process!

Company: Chase Home Finance LLC
Country: USA

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