DirecTV
Card Charged $405.96 Four Days Before Promised Due Date

I signed up for the NFL ticket and had to do the auto bill pay to get it. After the five months I had to cancel and knew I was going to have a early cancellation fee. I cancelled the auto bill pay via my online account. When the bill came on Feb. 22nd I called and spoke to a gentleman that informed me that if I could not pay the whole fee on the 8th of March I would have 90 days to pay it off. I told him I could do that and to send me a paper bill and to not use my card. Well on March 4th they took out all 405.96 for my account and my rent check would not be covered. When I called to find out what happened I was treated like garbage and was told that there was no way someone told me I had 90 days to pay it off. The lady I talked to also told me the bill was not due until the 8th so I could not understand how they could take it out four days early! I went to the bank to file a claim and I filed a claim with the better business bureau! Even if I don't get the money back at least I was able to turn them in! All the unhappy customers need to get together and try to do something about this!

Company: DirecTV
Country: USA
State: Indiana

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