DirecTV
Illing

I signed up for the nfl ticket and had to do the auto bill pay to get it. After the five months i had to cancel and knew i was going to have a early cancellation fee. I cancelled the auto bill pay via my online account. When the bill came on feb. 22nd i called and spoke to a gentleman that informed me that if i could not pay the whole fee on the 8th of march i would have 90 days to pay it off. I told him i could do that and to send me a paper bill and to not use my card. Well on march 4th they took out all 405.96 for my account and my rent check would not be covered. When i called to find out what happened i was treated like garbage and was told that there was no way someone told me i had 90 days to pay it off. The lady i talked to also told me the bill was not due until the 8th so i could not understand how they could take it out four days early! I went to the bank to file a claim and i filed a claim with the better buisness bureau! Even if i don't get the money back at least i was able to trun them in! All the unhappy customers need to get together and try to do something about this!

Company: DirecTV
Country: USA
State: Indiana

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