Bank of America
Home Modification Dragged Out Then Declined Without Explanation

Bank of America’s Home Modification Program is nothing but an intentional run around for most people. I’ve learned they look at your property and its location from a business prospective rather than trying to truly help families who are struggling. If your home has value chances are they will not approve your home modification and they do everything they can to drag the process out until you are in foreclosure. It’s more lucrative for them to acquire your property if it has value or future market potential rather than helping you to get back on track.

In my case I have always had excellent credit and a great work history until recent problems in the economy. I just needed a little help to reduce my mortgage payment for a while to keep my home and support my family until things picked up. I have followed their modification process to the Tee and with great detail expediting everything they asked of me. I was told I met all the requirements in the beginning too but I’m convinced now they have intentionally dragged this thing out. It’s been nearly a year now and they have been coming up with every little excuse they can to avoid completing the process for me. I have compared notes with many others in my area now who are in this process and Bank of America has used the nearly the exact same strategy on them too pretending they didn’t receive something, saying they had trouble reaching them, continually asking for documentation they’ve already received, saying they just need this, or the just need that etc… I am currently a full payment behind for the first time ever as a result and don’t know how I am going to ever catch up, also I am really struggling with other bills too while trying to make my mortgage.

Recently when I called again for a current update (because they never call me) and to make sure they now had absolutely everything they could possibly need from me in addition the checklist of documents from the beginning I gave them and thinking now there’s no way they can come up with another excuse right? They simply informed me I was now declined with no explanation and I was told I would have to resubmit all my paperwork once again to start an “alternative” processes with them that I may qualify for.

Words can’t describe my disgust and complete hatred for this company.

Company: Bank of America
Country: USA
State: Washington
City: Kirkland

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