Fry's Electronics
HORRIBLE experience at Oxnard Store

I generally DO NOT write online reviews, and I generally get along with everyone. It takes work to turn me from a generally good-natured customer, who desires to be happy and compliment a job well done, into someone so angry that he chews out two of the managers.

I won't even go into every detail, but I'll say that I was told wrong information by three people in a row, including the "manager in charge of the store" (who according to another manager was different from the "store manager" and so didn't have the authority to do what he told me he would do).

I drove all the way from Santa Paula under the understanding that I could get a refund on my laptop if I couldn't find one to replace it. I get to Oxnard, however, and they constantly mess up everything. I told the "manager in charge of the store" that I received the laptop as a gift and wanted to exchange it for store credit, and then I wanted to get a refund if I couldn't find another laptop I wanted. This way I could go down to Best Buy or wherever else and get a laptop. The person on the phone told me I could do this. Customer service told me I could do this. Then the "manager in charge of the store" told me I could do this. So after driving all the way to Oxnard and looking for a computer for two hours, I took the store credit and stood in line to get my refund.

Lo and behold, another some kind of manager informed me that this arrangement wasn't possible. I would have to put the money back on the original card, which means in other words giving the gift back to the giver, or use the store credit. I couldn't get a refund after all, regardless of what three different people told me.

Then when I went back to the "manager in charge of the store, " even though I had explained the situation to him previously and he said there would be "no problem" giving me a refund, he now claimed that he had no idea the laptop was a gift and though I only wanted a store credit. He knew full well what I had told him, as I was perfectly clear.

I was given the total run around. Then when I go to purchase another laptop, since I was forced to do so or give back the gift to the giver (by refunding to his card), which was unacceptable, I was told that the warranty covered accidental damage to the merchandise. It was only after I got home that I notice clearly written on the service agreement that it DOES NOT include any damage due to accidents.

In other words, nobody in this place has a clue about what they're talking about. The left hand has NO IDEA what the right hand is doing. I urge you strongly, if you wish to have any confidence in what you are told or in the product you purchase, to AVOID THIS STORE LIKE THE PLAGUE.

What store has the manager tell you one thing and not have the authority to follow through? What store tells you grossly inaccurate information about the VERY expensive ($250) 3 year extended warranty that they sell you? What store do you go to to get three people to tell you one thing, including the manager, but someone else says "no" and that's it? You got it, it's FRYS.

Take it from someone who went in as a happy customer and left as an angry human being.

If I EVER walk back in that damned store, it will be to get a refund on the warranty they sold me under false pretenses. Otherwise, I hope I never see the place ever again.

Company: Fry's Electronics
Country: USA

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