Bank of America
Bank of America Home Loans Bait and switch

My local branch told me I would have to take out $4,000 from my account to refinance my mortgage. After 3 1/2 months, the refi was to close on a Monday. Then the people involved told me to re fax some of the papers already faxed and the closing would not take place that day. (Did they lose them)? The next Monday the refi was to close again, but this time they said I needed closer to $8,000 from my account to close. I complained and they lowered it to $6,000 plus, but it is still a lot more than they first said when I started to process.

They had me waiting all day on both Monday's when I could have been working. They never returned my calls. I left messages on their voice mail, but they were ignored.

To me, this was a bait and switch. $4,000 would have been alright with me, but not $6,000 or 8K.

Company: Bank of America
Country: USA
Address: Mitchel Hammock Rd
Site: bankofamerica.com

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