Citimortgage
Lost Mortgage Check Replaced by Phone, Then Delinquent Notice

I made my November mortgage payment with two checks, one for $600.00 and one for $621.42. On 11-18, I received my Bank of America checking statement, and the mortgage check for $621.42 had not been cashed. I telephoned Citibank and was advised that they had received only one check, for $600.00. I advised them that I had sent two checks and one was lost. The bank advised me to give a new check over the phone to replace the one that was lost. I did so.

Then on 11-21-10 I received a delinquent notice. I called the bank again and was advised that the $600.00 check was applied to the principal and the $621.42 check was just sitting there. Jasyon, the person at the bank, advised that he would get things straightened out. But I am fearful of the outcome. It looks like they want to charge me $61.00 for their mistake.

Company: Citimortgage
Country: USA

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