A1 National Van Hire
Help

This truly is a horrible company. These are the main problems I had with the service:
1. The delivery of the van was late by 30minutes.
2. I requested a 7pm collection, which was confirmed via email, in person and on the telephone. I was advised after calling numerous times around 7.30-8pm that the van would not be collected until the morning.
3. The lady who came to collect the van did not have any documentation and asked for my copy. I confirmed with her there would be no charges and gave her the copy so she could do the necessary checks.
4. A £70.21 charge was taken from my account without notice 12 days later for fuel... Even though there was more petrol in the vehicle when it was collected than when it was dropped off. The gentleman who dropped it off said it needed to be returned with 2 notches of fuel, and it was returned with 3 notches.
5.3 months down the line and they are still investigating the matter as they used two different subcontractors to delivery/collect the van and there was a communication problem between them. The company who collected the van was not advised of the amount of petrol the van was delivered with and this has meant I am penalised and have to call and email them regularly to get updates to try and get the money they STOLE from me back.
I sincerely would not recommend anybody to use this company as this is the worst experience I have ever had with anything I have ever purchased or rented. The customer service is appalling and I have to wait for another 24hours now to hear back from them. A call back has been promised to me on two prior occasions, so I do not hold out much hope.

Company: A1 National Van Hire
Country: USA

  <     >