PayPal
Account frozen despite tracking and signature confirmation
- 11-21-2003
- 19
Over 48 hours ago, PayPal placed a freeze on my account. I received a "reversal" email from them. They advised me that the buyer of my item had filed a claim with their bank saying they did not receive their merchandise. The transaction took place over 30 days ago, and the buyer left eBay feedback saying how they received the item fast and how happy they were with it. I followed all seller protection policy... I shipped to the confirmed address given by PayPal, shipped within 24 hours of receiving payment, I am a verified account holder, and I also had online tracking, insurance, and SIGNATURE CONFIRMATION!!!
It has been verified with them that the item was indeed delivered to this person at the address verified with the buyer's bank! But they still will not unfreeze my account! So now the buyer walks away with a 300.00 item and also gets their 300.00 refunded by PayPal! This was not a credit card purchase, from what PayPal says!!! Do not let them tell you that you are safe from reversals if you ship to a confirmed address and do not accept credit card payments! I have learned the hard way! PayPal has no protection!
If anyone knows of any class action lawsuits, or any way or place to report this, please
Company: PayPal
Country: USA
Phone: 8882211161