Citi Credit Card
Balance Transfer Offer Misled Me on Monthly Purchase Interest

Citicards misrepresented the interest that would be charged if I transferred a balance from another credit card to Citicards. Citicards promised me that it would charge 0% interest on the amount transferred for 12 months. It also put this in writing and so far seems to be keeping this part of the agreement.

However, the representative also assured me repeatedly, in answer to my repeated questions on the issue, that I would pay no interest on my regular monthly purchases as long as I paid them off within the 30-day grace period. For the last decade, I have paid off the card in full every month so that no interest accrued. Citicards did not keep this part of the agreement.

Now that I have made the balance transfer to Citicards, they are charging me interest on my monthly purchases. The customer representative to whom I complained said she will remove interest charges for two months to make up for things. However, this solicitation for the balance transfer was represented to me fraudulently. Citicards will lose me as a customer, as I do not like dealing with companies that deceive me.

Company: Citi Credit Card
Country: USA
Phone: 8009505114
Site: citicards.com

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