Bank of America
Waited an Hour for Safety Deposit Box Then Told No Service

I went to Bank of America in Laurel to open a safety deposit box, and I sign in to open it. After waiting 30 minutes I went to ask did they call my name yet, they said one more person is ahead of me, then they call that person. After we waited another 30 minutes and then she served another customer and another (two total. They said they had a appointment, then she said she can't open the safety deposit box? First of all that isn't what I said I needed to do. After waiting one hour? Then she tell us? A bit late... So we got mad and my dad, he have a very loud voice naturally, he told them we waited one hour and no service. Then we walked out, and she followed us and told the police / security that we were loud? Then the police / security say if we are loud in a bank we can get arrested? I thought this was Bank of "America"... Freedom of Speech? Maybe they should put on the window..."If you are loud, you get Arrested." So, she walks back in and we told the security we waited for one hour and no service and he told us way more than the people inside. The security did a way better job than the people inside.

Then we went to the Bank of America in Beltsville, our usual one, to open safety deposit and they did a great job, they told how many people were ahead of us, and how long we needed to wait, and that person also offered if you wanted to have a appointment, if you didn't want to wait.

Company: Bank of America
Country: USA

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