Bank of America
Late Charges After Closing Account and Long Automated Phone Wait
- 11-06-2012
- 41
I kept getting late charges against my account that I was not prepared for because I forgot I had the account open and it kept getting charges. The fees were very high and kept accumulating. I went in and closed my account. A month later I got a statement that said again I was getting late charges. So again I went in and closed the account. A month later I got a statement in the mail that looked like account was still open so I called the 800 number. I went through an automated list of b.S. For 15 minutes finally the last option was to talk to an associate and that it was going to be a 40 minute wait on the phone and that I should try to use the automated options. I waited anyways and it only took one minute - the operator was rude and I do not like Bank of America! They made a small fortune off of me and I don't like that.
Company: Bank of America
Country: USA