Bank of America
Overdraft Fees Refunded Then Reappeared Despite Covered Transactions
- 06-02-2010
- 38
??? My bank account was illegitimately charged $70 in fees for transactions that were in fact covered, and I have proof of all transactions being covered. Bank of America never had to pay for any of my charges on my behalf, my account had sufficient funds to cover the charges.
My bank account had sufficient funds available for all transactions, yet the bank charged my account for 2 transactions in the amount of $70 for "Overdraft Fees". Upon bringing this to the attention of James Manning, Supervisor, he admitted on record that the transactions for which he would not refund the Fees, were in fact covered, then refused to acknowledge this any further. He admitted that the bank did not have to cover any transactions on my account whatsoever, because all transactions were covered.
On 5/29 I called back and spoke with another customer service representative who refunded my fees because they were illegitimate. I have screenshots to prove the bank account was never in the negative and that the bank never had to pay for any of my charges on my behalf.
Today, June 2, both of the fees reappeared in my account...
Company: Bank of America
Country: USA
Address: 4109 Gandy Blvd
Phone: 8004321000
Site: bankofamerica.com