Quicken Loans Inc
Thirty-Day Refinance Promised, Sixty Days Later Still More Documents Requested

Dan just wanted to refinance our home loan. He contacted Quicken loans sometime around March 1. He was told the whole process will take about 30 days (start to finish) Here were are 60 days later and still NO closer to when we first started in March. I have NEVER been through so much "baloney". We provided bank statements, taxes forms (1040) Credit card statements etc. And when we think we are just about there, Quicken loans comes back with "something is wrong with the IRS" it turns out Quicken Loans misspelled Daniel last name (off by one letter). We were told by the "Client Care Specialist" that another 4506 -T (form) was needed, she assured us that it would be done ASAP. The next day I still had rec'd nothing. I got on line & found the website where I completed a 4506-T, had it signed and faxed it to the Care Specialist. I e-mailed our Lender Rep and the Care Specialist informing them of the newly signed 1045-T. I also told them that we (as customers) are still waiting patiently for their reply. Two weeks later people, two weeks... Quicken loans replies back with we need from you: Proof that you paid off (in full) the American Express acct. ($736.00) and we want to the bank statement (from the branch) verifying the $736.00 clearance. Quicken Loans also wants a ZERO balance on the American Express Account. Quicken loans also wants 'everysheet from the Income taxes from two years, and in addition to all that Quicken loans wants proof that we have $6,800.00 in reserves at our disposal! People... Don't get stuck with such B.S. Please e-mail, tell, advise, and talk with all your family and friends that No amount of money saved with worth going through Quicken Loans. Dan and I put our "Good faith" deposit down, I have come to find out that "good faith" means YOUR good faith to jump thru hoops, run around, waiting anxiously for their reply to which there will be no end to. Don't be so native. I wish I would have done my research. Dan was just too trusting with some people. But..."You have been warned".

Company: Quicken Loans Inc
Country: USA
State: Arizona
City: Scottsdale
Address: 16425 North Pima Rd. Blg. A
Site: quickenloans.com

  <     >