Wells Fargo Financial
Business Practices

I named to inquire about the late charge on my statement. I've automated bill-pay, so there should not be considered a late charge — until they transformed payment dates without informing me.

I called "customer support." Once the man declined to change the late charge, I requested to talk to a supervisor. I acquired a voice-mail program.

I called back and got another repetition.informed him I acquired a voice-mail.

He explained it had been their plan to deliver callers to some voice-mail program when they requested to get a boss.

That Is deliberate company misconduct, and they are apparently happy with this "program."

Company: Wells Fargo Financial
Country: USA
State: California

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