Innovative Merchant Solutions
Unauthorized charges

I would highly recommend not using this company for any credit card processing. I recently had a charge back to my account. I have been in the process of disputng the charge back. I talked to IMS this morning @ 9:30 am and they told me I needed more documnetation to dispute the charge back. We hung uP and by 11:30 am they debited the full amount out of my account. This unauthorized debit put my account into the negative as well as charged me extra fees through my bank. I called right away, and they responded with, "Let me be honest, we are not reversing the charge, you need to deal with your bank" So I did, I filed a claim with my bank to have the funds reversed because they never had authorization to debit from this particular account. Do not use ths service!!! They treat their clients horribly!!!

Company: Innovative Merchant Solutions
Country: USA
State: California
City: Woodland Hills

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