PayPal Canada
Asked to transfer 90.00 though money was already authorized

On or around March 8, I ordered PayPal services in Canada. I authorized them to take money from my checking account to pay for products. Then they asked me to transfer funds into my account, so I transferred 90.00 into my PayPal account, assuming that I needed to do that to pay for the products (which totaled 90.00). Later in the week I went to the bank and was short. A check had bounced, and my automatic withdrawal company asked me to pay 30$, as did my bank, because the funds were not there. So PayPal had the ability to withdraw money from my account, and in fact did, and then asked me to move money into my PayPal account. But what I found out today is that they did not need me to transfer that money to them; they already had permission to get my money directly from my checking account!

When I asked the first customer service person about it, she had me make a long-distance phone call. I called today, and that customer service person told me that any money that is transferred is then made available to PayPal so that they can immediately pay the merchant that I ordered products from. I was upset because I feel I was duped into transferring that money when I did not need to, thinking it was to pay for the products. So my 90$ sat there in limbo, and I had to ask them to transfer it back to my checking account, which takes "five to eight days." Now I am out of 60$ and had to cancel my Continuing Education class because I can no longer afford to take it.

I feel that this is rather tricky on their part, since they seem to imply that we are simply giving them money to pay for purchases. They did not offer to make any restitution, either, in any manner. Of course not...

Company: PayPal Canada
Country: Canada
Site: paypal.com

  <     >