Citibank
Banker Took $500 for Loan Modification, Then Refused Refund

I applied for a mortgage loan with a banker named "Brian Monro". I asked him if I could get the loan modification program if I don't have a Fredimac/Fredimae loan. He told me I could, saying the rule had been changed for other people to get a loan modification (not a refinance). I paid $500 for that. Then he came back and said, "No, you can not get loan modification since your loan not Fredimac loan, you need to put down 20% to get the market rate."

He should have told me that at the beginning; no one would apply for this. Did he not know from the beginning that I would not get a loan modification? He provided me the wrong information, and I am not sure if he just intended to get my fee to the bank or if he doesn't know. I asked to get my money back. I went to his manager, named "Rom Ketly", who also didn't listen to me and said they will not return the fee to me.

I will need to file a complaint with the Federal Reserve Bank also. I am already in trouble with my home, and the market price is going down below my mortgage, and I am looking for help. Why does Citibank try to take advantage of people who are already in trouble? Please help!

Company: Citibank
Country: USA

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