Bank of America
Mortgage Modification Denied Three Times After Husband Left

I have been working on modifying my mortgage since January. Since my husband left me, I am unable to afford my current mortgage. I strongly believe (as does my HUD approved counselor) that I qualify, but BOA has turned me down 3 times. And it's taken a year and a half to get to this point. I am in danger of losing my home and would appreciate it if someone from BOA would at least listen to me. I've experienced pretty poor customer service and have to speak to a different person each time.

Company: Bank of America
Country: USA

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