Dell - Dell Financial Services
Alienware computers Extreme processing fees to make a payment by phone

I had an alienware Titanium account, that apparently dell consolidated into dell finances and closed all the alienware accounts, they said they sent me a letter however, i think i would have said something had i seen one. Now i still must make payments on this account, however since it is a closed account... I can not use the online services to do it. I must mail in the payment or call in the payment. I called up and the automated system indicated it needed to send me to a representitive.

I explained to the representitive i would like to make a payment. He was more then happy to assit me but then indicated a processing fee of $14.95 would be applied to make the payment.

A 15 dollar service charge... To make a 50 dollar payment. How can this be justified. How can it be legal...

When he noted my freaked out tone about the cost of making a pay by phone he said you can do it for free from the automated system... And kept repeating that to me after i told him thats how i got to him in the first place. Oviously i am going to mail in the payment and keep the 15 bucks in my pocket but i needed to complain someplace so here it is...

Company: Dell - Dell Financial Services
Country: USA
Address: po box 6403 carol stream, IL 60197
Site: dellfinancialservices.com

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