Bank of America
Endless Hold and Transfers While Asking About Mortgage Changes

Bank of America sucks! I've been trying to get a hold of someone to answer a question about my home mortgage loan and why they made changes to it without my authorization and I am yet to get to the right person to answer me. Every time I call, I am kept on hold for 20-30 minutes only to be told that it's not the right dept. And they need to transfer me, and then I hold for another 20-30 minutes. After a couple of hours of being on hold and getting transferred, they just hang up, so I never get to the "right department". This is the worse system I have ever had to deal with.

I am yet to get a hold of the "right department" and someone who could give me an answer.

Company: Bank of America
Country: USA

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