Bank of America
Rude Teller and Manager Refused Help With Deployed Son's Account Fees

My son is currently deployed to the middle east. His home of record is our address. We received a notice for him that his BofA account was overdrawn due to account maintenance fees. My husband went down to the bank in Casa Grande, AZ to rectify the situation. He asked how much he needed to write the check for to keep the account current until my son returned stateside. The teller refused to answer citing privacy reasons. We did not ask for any private information, just wanted to make the account okay until our son returned to AZ to close the account anyway. The teller was rude and dismissive and my husband (normally the calm one) left in a huff. New Year's eve, I made another attempt. A Mr. Galindo (supposedly the manager) told me that he could not and would not help my son because he did not want to lose his job. He said he couldn't and wouldn't help me make the account right because of privacy reasons. But... Then he tried to tell me that his legal team could give me a power of attorney if I came back to the bank with my son's statement, account number and social security.

Company: Bank of America
Country: USA
State: Arizona
City: Casa Grande
Address: Florence Blvd
Site: bankofamerica.com

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