SunTrust Bank
Truck repossessed after we thought the last payment was made

My husband and I got a 2003 Ford Escape in 2003! We made every payment! In January we sent in the "LAST" payment along with a note (thanks to my grandmother) stating this was the last payment in our book and that we thought we were paid off. So now today, June 12, my husband woke up to go to work and guess what: the truck is gone! We have never received anything stating we owed them, never received another payment book, not even a phone call to let us know anything. While I was on the phone with 911, they let us know that our car was repossessed by SunTrust! We called them, and they informed us that we still owe another year on our truck and could not give an answer to why we were never informed that we owed anything else. We have been trying to get in touch with the manager, Gary McWind, but that was an hour ago and there is still no call from him!

I think your bank is a sham and I will be contacting the Better Business Bureau. I hope everyone else who is going through this kind of thing does the same, or does what we should have done (like many people told us to do) and goes with a different bank!

Company: SunTrust Bank
Country: USA

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