Metlife Home Loans
Misapplied Payment

In July I mailed 2 money orders into the company, and received my statement as usual that my payment had been applied. A few days later, I received another statement that said my payment had been unapplied because my "$800.00 check bounced". I called customer service and let them know it was a money order, not a check. And it was not 800.00 even, it was broken up into 2 money orders, one for $500.00 and one for the balance (about $323.00). They told me it was indeed a check and they'd send me a copy of it to prove it. I received a copy of my $500.00 money order in the mail. I called customer service back and asked them what the deal was, and they said they'd have to look into it and check with the cashier's dept and call me back. Well this has been going on since july. Nobody ever calls me back, and they have opened and closed countless work orders and nothing has been fixed. Meanwhile, they are sending me letters that I'm behind on my payments and my loan is in default. I've spoken with lots of supervisors and customer service reps and no one will take ownership and help me solve their clear error. I don't know where to go from here.

Company: Metlife Home Loans
Country: USA
Address: 4000 Horizon Way, Suite 100 Iving TX 75063
Phone: 8886386964
Site: metlifehomeloans.com

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