BB&T (Branch Banking And Trust Company)
Two Overdraft Fees Charged on One $31.25 Purchase

On October 22, I made purchases using my debit card for my checking account and mistakenly overdrew my account by $.22 (22 cents). I was charged $35.00 that day for the overdraft, and although I was not happy about it, I knew it was my fault and accepted it. This gave my account a balance of -$35.22. OK. BUT, without having any other outstanding checks or having used my debit card, I was charged another $35.00 the next day, which made the balance -$70.22. Clearly, both overdraft fees were placed on one item. I spoke with two different people on the phone and one in person. They explained how they did this, and the attitude was, "It's your problem, because we don't care."

Here is what they did. On 10/22, they "held" funds for a purchase of $31.25, and it reflects on the available balance as if it has posted, as if the money has already been removed. An overdraft fee was then applied. On 10/23, the SAME $31.25 actually "posted" to the account, and they applied ANOTHER overdraft fee. This is wrong! I have contacted the Better Business Bureau about this, and I am hoping to get my $35.00 back.

In the past, I have gone to the BBB about a couple of other matters involving companies (not banks) that treated me the same way. They ripped me off, justified it, and told me, "Oh, well, tough luck," and I had results in DAYS! Something needs to be done about this. As soon as I can have my paychecks redirected to my other checking account, BB&T will be gone from my life, and I will be spreading the word about what a lousy company it is.

Company: BB&T (Branch Banking And Trust Company)
Country: USA
State: West Virginia
City: Martinsburg
Phone: 8002265228
Site: bbt.com

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